Shipping & Returns

DELIVERY INFORMATION

Dispatch Times

 

Orders placed before 2pm GMT will be dispatched the same working day. Orders placed after 2pm will be dispatched the following day, orders placed on a Friday will be dispatched on the following Monday. There will be no dispatch or delivery on Holidays. 

 

ITALY

 

We offer FREE shipping on all Italian orders over €49,00! (Just a pair of tees!!)

€3,00 - 24/48h Shipping
Your order will be shipped via PackLink/GLS and you will receive it within 24/48h.

Please note the estimated delivery time frames provided at checkout and above are not guaranteed. These time frames are in place to give our customers an idea of delivery dates and should not be seen as 100% accurate. Rebel Mind Co. will not be held responsible for any delays in delivery due to courier issues. 

 

If you miss your delivery you will receive a calling card from the chosen courier which will give instructions on what to do next. 

 

EUROPE

 

Rebel Mind Co. offer FREE shipping to all of Europe for orders over €80,00!

 

All orders to Europe are shipped via PackLink on a tracked service. Delivery time frames vary from country to country, anyway you will receive your order within 3-5 working days.

Once your order has been dispatched from our warehouse you will receive a 'Shipping notification' this notification will list all of your items and a 'Track your order' link will show. Please follow this link to be redirected to your tracking info. Note tracking will only update once scanned by the chosen courier, please allow 24 hours for this to update.

Please note the estimated delivery time frames provided at checkout and above are not guaranteed. These time frames are in place to give our customers an idea of delivery dates and should not be seen as 100% accurate. Rebel Mind Co. will not be held responsible for any delays in delivery due to courier issues. 

 

If you miss your delivery you will receive a calling card from the chosen courier which will give instructions on what to do next. 

 

REST OF WORLD

 

 

Rebel Mind Co. offer FREE shipping on orders over €100,00 to all ROW destinations available on our shipping options. 

 

All orders to International destinations are shipped via PackLink on a tracked service. Delivery time frames vary from country to country.

Once your order has been dispatched from our warehouse you will receive a 'Shipping notification' this notification will list all of your items and a 'Track your order' link will show. Please follow this link to be redirected to your tracking info. Note tracking will only update once scanned by the chosen courier, please allow 24 hours for this to update.

Please note the estimated delivery time frames provided at checkout and above are not guaranteed. These time frames are in place to give our customers an idea of delivery dates and should not be seen as 100% accurate. Rebel Mind Co. will not be held responsible for any delays in delivery due to courier issues.
If you miss your delivery you will receive a calling card from the chosen courier which will give instructions on what to do next.

RETURNS & EXCHANGES 

 

We're sure you'll be happy with your Rebel Mind Co. purchase but we all change our minds, if you do please read through the information below. As always our customer experience team are only an email away! So any questions you have please email : hello@rebelmindcollective.com

 

30 Day Return Policy

 

If you are for any reason unhappy with your goods we will happily issue a replacement or refund providing they are returned within 30 days of receipt of your order, unworn, complete with all original tags, and in original resalable condition.

Rebel Mind Co. are not responsible for the return shipping costs of the items.

Please ensure all returned items are well packed, so as not to be damaged in transit.

 

We strongly encourage our customers to send returns by a tracked and insured service as Rebel Mind Co. will not take responsibility for items damaged or lost in the return transit.

 

If an item/order is returned to Rebel Mind Co. outside of the 30-day return period we will issue the customer a Coupon Code for the due amount minus any shipping costs.

If your return does not meet this criteria this policy will not apply.

Returns

 

For returns, we will inspect the item(s) upon arrival and process the refund within 1-3 business days. This will be minus any postage charges. Please allow any refund, time to show up in your account or on your card.

 

Exchanges

 

Upon receiving your item for exchange we will inspect the items, if it complies with our standards stated above we will then process the order and despatch the new item(s) within 1-3 working days. Standard shipping time will apply on top of the processing time. If any problems occur with your exchange, such as size or color desired being out of stock or item not passing inspection, we will immediately notify you by email.

 

“SALE” Items

 

"SALE” ITEMS ARE NOT ELIGIBLE FOR THE 30 DAY REFUND/EXCHANGE POLICY.

Any "SALE" items returned within 7 days of receipt are eligible for a refund/exchange.

Please note "Discounted" items where a code was applied at checkout are eligible for a refund or exchange within the 30-day return period.

 

Returns Address

 

Please send all exchanges and returns to the below address, ensuring you include a returns form or sufficient information to process a return/exchange.

Alberto Bocca-Rebel Mind Collective
Via Buccella, 81
Vigevano, PV
27029 Italy

CUSTOMS & MISSED PARCELS 

Customs and Duties

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately we have no control over these charges, and cannot determine what the cost might be, as customs policies and import duties vary from country to country. We advise that you contact your local customs office to find out current charges before you order.

The customer must take full liability for any parcels returned to Rebel Mind Co. due to unpaid customs charges or ignored/unseen emails from your customs office or carrier. Postal charges, return shipment costs, customs charges and handling fees will all be deducted from any refund, gift card or requested exchange due.

Missed Parcels

Any items not delivered due to recipient not being home will generally be returned to a local depot after the second delivery attempt, items not collected from the depot will be returned to Rebel Mind Co., we will then issue a refund of goods MINUS our postal charges and an admin fee for returned items. We advise customers to use an address that they can guarantee someone being there to receive the item (home or place of work) as they will need to be signed for.

Undelivered Items

Contact the selected courier via the instructions in their shipping email and use your tracking number. Once your parcel leaves our warehouse it is the carriers responsibility to deliver your package to you. We have very little if any power to influence any non-delivered items. The carrier will explain their procedures as well as any compensation claim processes. We will always do our best to help this process along when contacted by the customer via “hello@rebelmindcollective.com”.

For all European and International orders, if your parcel is undelivered outside of the estimated time please contact “hello@rebelmindcollective.com”.
Please allow 15 working days after requesting any form of re-delivery or refund. Rebel Mind Co. will always do our best to locate and update you on our delivery if needed.