FAQ's

What payment method do you accept?

We accept:

•Paypal

•Visa

•Visa Debit

•Mastercard Debit

What currencies do you trade in?

We accept payments from all currencies as your payment automatically converts to EUR.

What is the currency conversion rate?

All prices listed on our site are in EUR Euro. The bank that has issued your credit card determines the exact exchange rate that you will be charged, but in general it should match closely with the current rate. To get an estimate of the current rate, check out the link below:

http://www.x-rates.com/

(This is a rough estimate and this is not in our control therefore this is not guaranteed rates)

Is www.rebelmindcollective.com a secure site?

Yes. Shop at ease on our website as we have the resources to guarantee security when purchasing online.

I have received a faulty item, what shall I do?

Please email “hello@rebelmindcollective.com” with images of your faulty item(s) attached and we will get back to you with further instructions.

I have received a wrong item in my order, what shall I do?

If you have received an incorrect item, contact “hello@rebelmindcollective.com” where an advisor will be happy to help.

How does Rebel Mind Co.’s delivery service work?

All parcels will need a signature upon delivery.

If you are not available, a card will be left with rearrangement details.

Missed deliveries.

Any items not delivered due to recipient not being home will generally be returned to a local depot and an information card will be left with instructions on what to do. After the second attempt of delivery, items not collected from the depot will be returned to Rebel Mind Co. and we will issue a full refund of goods MINUS our postal charge and admin fee.

We advise customers to select an address that they can guarantee someone being there to receive the item (home or place of work) as they will need to be signed for.

What is your online return policy?

30 DAY RETURN

We offer a 30 day ‘from date of purchase’ exchange/return policy. Once your order passes the 30 days mark, this policy does NOT apply to your order.

The item(s) must be in the exact condition as received, not washed, not worn, labels/hangtags attached, and odour-free (make sure when trying an item on that you are not wearing a deodorant/body spray that will leave stains/fragrances). If it does not meet these criteria this policy will not apply.

Rebel Mind Co. is not responsible for any return shipping costs.

"SALE” ITEMS ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES

Any "SALE" items returned within the 30-day period for a refund or exchange will instead be credited with a "Gift Card" for the amount minus your initial postage charge.

Please note "Discounted" items where a code was applied at checkout are eligible for a refund or exchange within the 30-day return period.

Our customer advisors are available at ‘hello@rebelmindcollective.com‘ to answer any questions you have.

Do I need to create an account to place an order?

You do not need to create an account to place an order but we do advise you have an account with us to keep track of previous orders, check the status of your current order and be kept up to date with the latest collections and promotions.)

What happens if an item(s) from my order is out of stock?

In the unlikely event an item you have ordered is out of stock we will contact you to discuss alternatives or issue you a refund for that item.

Will you restock item any time soon?

To keep Rebel Mind Collective unique, all of our products are limited edition.

Make sure to follow us on Twitter, Facebook, Instagram or sign up to our newsletter to be the first to see our new products. 

Can I design for Rebel Mind Co.?

The majority of our artwork is created by our home design team (Rebel Mind Design Studio) however we sometimes use freelance designers on our ranges. If you’d like to submit any work for consideration send an email to “hello@rebelmindcollective.com”. Please include a link to an online portfolio and we will get in touch. Any design opportunities will be advertised on our website.

Can I model for Rebel Mind Co.?

We source models from modelling agencies around the country along with using friends of the brand. We do also seek out models via social media and competitions so make sure to stay subscribed to our social media channels to make sure you don’t miss out on any opportunities.

If you have been contacted by a member of our team regarding modelling feel free to ask for proof of legitimacy by either calling our head office or ask to be emailed through a company email that shall end in “hello@rebelmindcollective.com”.

How long has the brand been going?

Rebel Mind Co. (formerly Rebel Mind Tee Shirt & Wearing) was established at the beginning of 2017 in Vigevano, Italy, by Alberto Bocca, a professional photographer and editor. Rebel Mind Co. strives to create unique, high quality, limited menswear, womenswear and collectibles, inspired by underground culture, dark visions and an ever-evolving taste in music and art.

What are your social network handles?

You can keep up to date with the latest news from Rebel Mind Co. by subscribing to our Newsletter or by following us on Facebook, Twitter, Tumblr, Vimeo, & Pinterest. You can also follow us on Instagram @rebelmindcollective.

How can I keep up-to-date with contests, offers and all other Rebel Mind Co. news?

The best way to keep on top of what Rebel Mind Co. is involved in is by signing up to our mailing list on this website or ‘liking’/‘following" our official social profiles (see links on homepage).

Can Rebel Mind Co. sponsor me?

If you want to be sponsored by Rebel Mind Co. please send a link to your website, blog, Facebook, Youtube account and tell us a little about why Rebel Mind Co. should sponsor you. We get a lot of requests but are always looking artists and individuals to work with.